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	<title>Simply Offsite</title>
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	<description>Online backup for business - Managed Remote Data Backup for Windows, Mac &#38; Linux.</description>
	<lastBuildDate>Sat, 21 Nov 2009 03:26:31 +0000</lastBuildDate>
	
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		<title>Customer Service Epiphany</title>
		<link>http://simplyoffsite.com/2009/11/20/customer-service-epiphany/</link>
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		<pubDate>Sat, 21 Nov 2009 03:26:31 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Service]]></category>

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		<description><![CDATA[Today was an interesting day from a customer service perspective. I had an epiphany&#8230; no wait a re-enforcement of how important customer service is. I have to admit that there was some irony in the event too.
Let me start at the beginning. I am always (almost always) available. I have a cell phone that goes [...]]]></description>
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		<title>First Steps</title>
		<link>http://simplyoffsite.com/2009/11/05/first-steps/</link>
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		<pubDate>Fri, 06 Nov 2009 04:40:38 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[The main reason the the website and back end are getting &#8220;renovated&#8221; is the fact that Vembu Technologies has released a new version of their software (which is what powers our backup service). The newest version (v3.0) brings a couple of long awaited features to their StoreGrid product which makes it more robust and easier [...]]]></description>
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		<title>Maintenance (more like renovations&#8230; finally)</title>
		<link>http://simplyoffsite.com/2009/11/01/maintenance-more-like-renovations-finally/</link>
		<comments>http://simplyoffsite.com/2009/11/01/maintenance-more-like-renovations-finally/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 03:18:18 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[You might have noticed that our website was getting a bit stale. Then again you probably noticed that a long time ago and stopped dropping by.
So we are finally overhauling things on both the frontend and the backend and as a result our regular site will be unavailable for a little while. We hope to [...]]]></description>
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